Shipping & Return Policy
Shipping & Return Policy for NNEKA.
Thank you for shopping with NNEKA! NNEKA is committed to providing you with high-quality clothing and exceptional customer service. Please review the detailed shipping and return policy below to ensure a seamless shopping experience.
Shipping Policy
NNEKA strives to ensure that your orders arrive quickly and in perfect condition.
• Processing Time: Orders are processed within 1-3 business days of purchase. During peak periods (e.g., holidays or sales), processing may take a bit longer. You will receive a shipping confirmation email once your order has been shipped.
• Shipping Time: Delivery times vary depending on the item and destination. Typical shipping times are as follows:
◦ Domestic Orders: 5-15 business days
◦ International Orders: 7-21 business days
• Please note that some items may take longer to arrive due to factors like availability or shipping method. We will provide an estimated delivery date at checkout.
• Please check our website for any ongoing promotions or discounts that may apply to your order.
• International Shipping: We proudly offer international shipping to most countries. Delivery times and shipping fees may vary depending on your location. International orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.
Important Note: Shipping times may vary based on where the item is sourced from, as some items may be shipped from international locations. We aim to provide accurate shipping estimates, but please understand that external factors like customs processing or logistics delays may occasionally affect delivery.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from NNEKA! If for any reason you’re not happy with your order, we offer returns and exchanges under the following terms:
1 Eligibility for Returns & Exchanges:
◦ Returns or exchanges must be requested within 14 days of receiving your order.
◦ Items must be unused, unworn, and in original condition with all tags attached.
◦ Non-returnable items: Certain items, such as sale/discounted items, intimate apparel, and gift cards, are not eligible for returns or exchanges.
2 How to Initiate a Return or Exchange: To start a return or exchange, please email us at contact@nneka.co. (This email is currently down for at least the next 48 hours. Please message through the instagram page @nneka_co. Sorry for any inconvenience.) Include the following information in your email:
◦ Your order number
◦ The item(s) you wish to return or exchange
◦ The reason for your return/exchange
3 Once we receive your email, we will provide you with the return address and detailed instructions. Please note, you must email us first to obtain the correct return address—do not send items back without confirmation.
4 Return Shipping Costs:
◦ Customers are responsible for the return shipping cost, unless the return is due to an error on our part (e.g., a damaged or incorrect item).
◦ We recommend using a trackable shipping service for returns to ensure that your package arrives safely, as we are not responsible for lost return shipments.
5 Refunds: After we receive your return and inspect the item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please note that refunds may take 7-10 business days to process, depending on your payment provider.
6 Exchanges: If you’d like to exchange an item for a different size or color, please email us at contact@nneka.co (This email is currently down for at least the next 48 hours. Please message through the instagram page @nneka_co. Sorry for any inconvenience.) with your order number and the details of the item you wish to exchange for. We will confirm availability and provide further steps for the exchange.
Damaged or Defective Items
If your order arrives damaged or defective, please email us immediately at contact@nneka.co (This email is currently down for at least the next 48 hours. Please message through the instagram page @nneka_co. Sorry for any inconvenience.) with:
• Your order number
• Photos of the damaged or defective item
We will offer you a replacement, exchange, or refund depending on your preference and the nature of the issue.
Contact Us
If you have any questions or need assistance with your order, don’t hesitate to reach out. We’re here to help!
• Email: contact@nneka.co (This email is currently down for at least the next 48 hours. Please message through the instagram page @nneka_co. Sorry for any inconvenience.)
• Website: www.nneka.co
Thank you for shopping with NNEKA. We appreciate your support and are excited to provide you with amazing products and service.